Choose from the list of Custom Calling Services below, or browse through the entire listing on this page. Service order and programming fees apply when additions or changes are made. See Residential and Business Rates. Call Forwarding Call Forwarding Busy Line Call Forwarding No Answer Call Waiting Revertive Calling Three Way Calling Caller ID Per Call Blocking Per Line Blocking Call Return Voice Mail Service Personal Ringing Group Ringing (CALL FORWARDING Allows you to redirect all calls to another telephone number. Benefits: • Reduces missed calls. Calls follow you wherever you go. • Eliminates waiting for important calls. Enhances home security when you're away. • Choose to forward your calls only when your line is busy. • Choose to forward your calls only when no one answers your phone. • Combine both features so calls forward whether your line is busy or you're not available to answer your phone. Or, pick the Call Forwarding feature that allows you to forward all incoming calls.  To Activate Call Forwarding: 1. Press (dial 1172 for rotary or pulse.) 2. Wait for the dial tone. 3. Dial the number where the calls are to be forwarded. (If you have Speed Calling, you may dial one of your codes instead.) Toll charges will be billed to your number for each call that is forwarded long distance, or ECC. 4. When someone answers at the forwarded number, Call Forwarding is put into effect. 5. If there's no answer or the line is busy: Hang up. Repeat steps 1-3 above. You'll hear a confirmation tone (2 short beeps) to let you know your Call Forwarding is now working. While your calls are being forwarded: 1. Your telephone will receive one ring even though your calls are being forwarded. This is to remind you that your calls are being forwarded to another number. You will not be able to answer the phone. 2. You may still make outgoing calls from your telephone. 3. Remember that calls forwarded to numbers outside your local calling area are long distance. Toll charges will apply to these calls. Call Forwarding to ECC area is billed at $.05 per minute. 4. Call Forwarding must be set up and canceled from the originating phone. To Cancel: Press (dial 1173 for rotary or pulse.) (CALL FORWARDING BUSY LINE Allows calls to be forwarded when your line is busy. To Activate & Cancel: Contact the business office at 262-723-5300 for them to program.  (CALL FORWARDING NO ANSWER Allows calls to be forwarded when you don't answer, or after a fixed number of rings. To Activate & Cancel: Contact the business office at 262-723-5300 for them to program. (CALL WAITING This service is almost like having a second telephone line. If a call comes in when you are already on the phone, you can put the first call on hold momentarily while answering the second call. You will then have the option of alternating between calls. Benefits: • Never miss important calls • Save time by eliminating callbacks. • Children and other family members can always get through. To Activate Call Waiting: When you are talking on the phone and hear a "beep" tone you have the following choices: 1. Hang up. This will end your first call. The phone will ring and when you pick it up you are connected to the second call. 2. Flash your switchhook. Your first call is now put on hold and you are then connected to the second call. You may alternate between calls each time you flash the switchhook. 3. Ignore the beep. The second caller will not interrupt you, but may think you are not home since they will hear normal ringing. To Cancel Call Waiting: This feature cancels the Call Waiting feature for the duration of the telephone call in progress. This is particularly useful if you don't want to interrupt a long distance call, or are concerned that the Call Waiting tone may interfere with a data or fax transmission. To activate before initiating a call: 1. Press (dial 1170 for rotary or pulse.) 2. Wait for confirmation tone. 3. Dial the number you wish to reach. 4. When you hang up, Call Waiting is restored automatically. To activate during an existing call: 1. Flash the switchhook and listen for bursts of tone followed by dial tone. 2. Press (dial 1170 for rotary or pulse.) You will be connected to the existing call. 3. When you hang up, Call Waiting is restored automatically. (HOME INTERCOM You have an intercom system at your fingertips, if you have more than one telephone in your home. To Activate & Cancel: 1. Dial your own telephone number. 2. You'll hear a two ring tone, hang up the telephone. 3. The telephone will ring. Someone at another extension will hear ringing and pick up phone. 4. When ringing stops, pick up your extension and you'll be connected to the other extension. Note: Home Intercom works only on extensions within the same telephone number. (THREE WAY CALLING Three places, three people, one call. Set up a conference at the beginning of a call, or add a third party to an outgoing conversation. It's great for business calls or bringing the family together. Benefits: • Enjoy conversations with friends and relatives in distant locations. • Reduces the need for callbacks to confirm plans and schedules. • Saves time. All parties involved can discuss an issue together. To Activate Call Waiting: 1. Establish your call. Someone can call you or you can call them. 2. Flash the switchhook. You will hear three tones followed by dial tone. (This puts your final call on hold.) 3. Dial the third person's telephone number. If this person does not answer or the line is busy, flash your switchhook twice to return to the original call. If the person does answer, you can talk with them privately, or flash the switchhook to set up a three way conference. (CALLER ID With Caller ID, you can view the phone number of the person calling you on a special display unit before answering the call. You must have both the service and the display equipment in order for the service to work. The Caller ID device also stores the numbers of your unanswered incoming calls as well as the date and time of each call. Note: Caller ID only works when both customer and caller are in a SS7 service area. Does not work for 800, 900 or cellular numbers. A Caller ID unit requires a modular jack to connect phone to display device (similar to an answering machine). Storage of phone numbers depends on memory capacity of display device or phone set. If you have Call Waiting, tone will be audible, but incoming call will not be displayed. Benefits: • Provides safety, security and privacy. • Identify where call came from even if hang up or no message was left. • Distinguishes between calls from roommates or children. • Helps eliminate harassing calls. • Screen calls by displaying numbers before answering machine answers call. • Find out who called when you were away from home. (CALLER ID WITH NAME This feature allows you to view the name and number of the party that's calling you before you answer the phone. Helps identify annoying or harassing calls. Records number and names of calls when you are unable to answer the phone. (CALLER ID WITH CALL WAITING This service is available to all State Long Distance Telephone customers who subscribe to both Caller ID and Call Waiting. While you are on the phone and you receive an incoming call, this service allows you to see the name and number of the party calling. (PER CALL BLOCKING There may be times when you do not want your telephone number transmitted to the person you are calling. Per Call Blocking allows you to do this for the duration of one call. To Activate Per Call Blocking: 1. Press (dial 1167 for rotary or pulse.) 2. Receive confirmation tone. 3. Dial your call as usual. 4. The person you called will see a message indicating that the number of the incoming call is blocked.   Note: Per Call Blocking is FREE. It is automatically on your line whether or not you subscribe to Caller ID. You do not have to order this service. You must press *67 before each call you wish to block. Per Call Blocking is not available with WATS, Public and Semi-Public Telephone Service, and Customer Owned Coin Telephone Service. (PER LINE BLOCKING Per Line Blocking will automatically block your number for all calls made from that line. Per Line Blocking is available upon written request to the following customers: A. Any person protected by an injunction, temporary restraining order, or other court order relating to domestic abuse, harassment, or child abuse issued by any magistrate or judge in any jurisdiction in the United States. B. Battered women's shelters or other organizations that provide a safe haven for victims of domestic violence, and domestic violence service programs. C. Any municipal, county, state or federal law enforcement agency, fire department, public social service agency or parole office, or individuals working these offices. Per Line Blocking is not automatically available. If you qualify under the guidelines, send a written statement to the business office. There is no charge for this service. Calls to 9-1-1 cannot be blocked. The telephone number you are calling from will always be displayed at the Public Service Answering Point. (CALL RETURN Your phone returns the last call you received whether it was answered or not. If the line is free, the call goes through. If the line is busy, Call Return will try for six times at five minute intervals Benefits: • Allows other calls to be made and received while Call Return is activated. Great when you can't get to the phone right away to answer.   To Activate Call Return: 1. Press (dial 1169 for rotary or pulse.) 2. Listen to the announcement. Note: Call Return only works when both customer and caller are in a SS7 service area. Does not work on 800, 900 or cellular numbers. With 742 exchange, Call Return only works with 723 and 742 exchanges. To Cancel Call Return: 1. Press (dial 1189 for rotary or pulse.) 2. Listen for the announcement. Dial 1 to return the call. (VOICE MAIL SERVICE Away from home, Voice Mail allows incoming calls to be answered with your own personal recorded greeting or a pre-recorded message. Will also work while on the telephone but must subscribe to call waiting. Benefits: • You can retrieve your messages any time, from anywhere using only a touch-tone telephone and a personal password. • No more problems with unreliable answering machines. • No more maintenance. VOICE MAIL INSTRUCTIONS Initial Set-Up: (From Home Phone) • Dial *90 or 723-9000 or 742-9000 • Temporary Password (Current Year) • Change your password (write it down) Initial Setup: (Away from Home Phone) • Dial 262-723-9000 or 742-9000 • Ask for your Mailbox Number (7-digit phone number) • Temporary Password (Current Year) • Change your password (write it down) Check Messages: (From Home Phone) • Dial *90 or 723-9000 or 742-9000 • Enter your Password • Listen for instructions *If you have a Stutter Dialtone you have messages waiting Check Messages: (Away From Home) • Dial 262-723-9000 or 742-9000 • Enter your 7-digit phone number • Enter your Password Important Things to Remember: • Your Mailbox Number : 7-digit Phone Number • Initial Password: Current Year • Messages Waiting: Stutter Dialtone • Access the System: *90 from Home Phone or 262-723-9000 or 742-9000 Away from Home Phone (PERSONAL RINGING Allows up to four telephone numbers to be assigned to one Network Access Line. In addition to the main number, a customer subscribes to a secondary number. Distinctive ringing cadences provide customers with the ability to distinguish between incoming calls. Benefits: • Families can have one number for the parents and another for the children. • Great for identifying calls to your fax machine. • Provides many of the advantages of an additional line, but at a fraction of the cost. • Each number is listed separately in the directory white pages. (GROUP RINGING Group Ringing service will allow a primary telephone number and up to four secondary telephone numbers to be alerted simultaneously when the primary number is called. The first alerted telephone that answers the call is connected to the calling party, while the calls to the other alerted telephone numbers are released. Benefits: • One telephone number for home / cell / shop. • Reduces missed calls. • You can add, delete or modify the list of secondary numbers by dialing an access code from the primary line. • You can activate or deactivate Group Ringing by dialing a Company provided access code from the primary number. • If you subscribe to an optional feature, Remote Access Service, you can maintain the Group Ringing group from any touch tone phone by dialing a Company provided remote access number, then dialing the primary line. To Create/Change Group Ringing List: 1. Press *53 (dial 1153 for rotary or pulse.) 2. Listen to the prompts. To Activate Group Ringing: 1. Press *54 (dial 1154 for rotary or pulse.) 2. You will hear a confirmation tone (2 short beeps) to let you know your Group Ringing is now working. All numbers will ring. To Deactivate Group Ringing: 1. Press *55 (dial 1155 for rotary or pulse.) 2. You will hear a confirmation tone (2 short beeps) to let you know your Group Ringing is now deactivated. Only your primary number will ring.